At Traditions by Pooja Backliwal (Kiyvi Luxury Private Limited), every piece is carefully prepared, inspected, and packaged to ensure it reaches you securely and in excellent condition.

As many of our creations are bespoke, made-to-order, or handcrafted specifically for individual clients, shipping timelines may vary depending on the nature of the order.

By placing an order with us, you acknowledge and agree to the terms outlined below.

Order Processing

Orders may require:

  • Payment confirmation
  • Design approval
  • CAD approval
  • Gemstone sourcing
  • Production completion
  • Quality control inspection

before dispatch.

For bespoke and made-to-order jewelry, production timelines vary depending on:

  • Design complexity
  • Gemstone availability
  • Customization requirements
  • Production schedules

Estimated timelines provided are indicative only and should not be considered guaranteed delivery dates.

Domestic Shipping Within India

We offer shipping across India through trusted logistics and courier partners.

All shipments are carefully packaged and dispatched only after:

  • Final quality inspection
  • Order verification
  • Packaging review

Delivery timelines may vary depending on:

  • Location
  • Courier operations
  • Weather conditions
  • Public holidays
  • Operational circumstances beyond our control

International Shipping

We offer international shipping to selected destinations subject to local laws, customs regulations, and shipping restrictions.

International delivery timelines may vary depending on:

  • Destination country
  • Customs clearance
  • Import regulations
  • Local courier networks
  • Security inspections

Certain countries may require additional documentation prior to shipment.

Customs Duties & Import Taxes

For international orders, the client is solely responsible for:

  • Customs duties
  • Import taxes
  • VAT
  • Local government charges
  • Brokerage fees
  • Customs clearance costs

These charges are not included unless specifically stated.

We are not responsible for:

  • Customs delays
  • Customs inspections
  • Import restrictions
  • Local regulatory actions
  • Additional charges imposed by authorities

Shipping Address Accuracy

Clients are responsible for providing complete and accurate shipping information.

This includes:

  • Recipient name
  • Delivery address
  • Contact number
  • Postal code
  • Country details

We shall not be responsible for delays, losses, or delivery issues resulting from incorrect information provided by the client.

Additional charges may apply if re-shipment becomes necessary.

Packaging

All jewelry is packaged with care and discretion.

Depending on the order, shipments may include:

  • Jewelry presentation boxes
  • Protective packaging
  • Certification documents
  • Invoices
  • Relevant documentation

Packaging formats may vary depending on:

  • Product type
  • Destination
  • Shipping requirements

Delivery & Acceptance

Upon delivery, clients are required to inspect the shipment immediately.

Any concerns relating to:

  • Damage
  • Tampering
  • Missing contents
  • Incorrect items
  • Packaging irregularities

must be reported promptly.

Mandatory Unboxing Video Requirement

For any claim relating to:

  • Shipping damage
  • Missing items
  • Incorrect products
  • Package tampering
  • Delivery disputes

the client must record a clear, continuous, and completely unedited video while opening the package.

The recording must begin before opening the shipment and clearly show:

  • Sealed outer packaging
  • Shipping label
  • Package condition
  • Entire unboxing process
  • Contents inside the package

Claims submitted without a complete unedited opening video may not be accepted.

This requirement helps protect both the client and our team against shipping and handling disputes.

Risk & Responsibility

Risk and responsibility for the shipment transfer to the client upon successful delivery to the shipping address provided at the time of order.

Once delivery has been confirmed by the courier or logistics provider, we shall not be responsible for:

  • Theft
  • Loss
  • Misplacement
  • Unauthorized acceptance
  • Post-delivery damage

unless otherwise required by applicable law.

Delivery Delays

While we strive to meet estimated timelines, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Weather disruptions
  • Transportation issues
  • Customs procedures
  • Security checks
  • Public holidays
  • Strikes
  • Government restrictions
  • Force majeure events

Such delays shall not be grounds for cancellation, refund, compensation, or chargebacks.

Failed Deliveries

If a shipment is:

  • Refused
  • Unclaimed
  • Undeliverable
  • Returned due to incorrect information

additional shipping, handling, insurance, storage, or re-delivery charges may apply.

Insurance

Certain shipments may be insured at our discretion depending on:

  • Destination
  • Order value
  • Shipping method

Any insurance coverage, where applicable, shall remain subject to the terms and conditions of the relevant shipping or insurance provider.

Order Tracking

Tracking information may be provided once the shipment has been dispatched, where available.

Tracking availability depends on:

  • Courier services
  • Destination country
  • Shipping method selected

Force Majeure

We shall not be liable for delays or inability to fulfill shipping obligations due to events beyond our reasonable control, including:

  • Natural disasters
  • Pandemics
  • Government actions
  • Customs restrictions
  • Transportation disruptions
  • Labor shortages
  • Security incidents
  • Supplier delays

Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

The latest version published on our website shall apply.

Contact Us

For shipping-related questions, delivery assistance, or order support, please contact us through our official contact channels.