Welcome to Traditions by Pooja Backliwal (Kiyvi Luxury Private Limited).

By accessing this website, booking an appointment, placing an inquiry, purchasing a product, or using our services, you agree to the following Terms & Conditions.

Please read them carefully before using this website or engaging with our services.

General Information

This website is operated by Traditions by Pooja Backliwal.

Throughout the website, the terms:

  • “we”
  • “our”
  • “us”

refer to Traditions by Pooja Backliwal.

The terms:

  • “you”
  • “client”
  • “customer”
  • “user”

refer to visitors, clients, and users of this website and services.

Product Information

We make every effort to present our jewelry, diamonds, gemstones, and products as accurately as possible.

However:

  • actual colors may vary depending on screens and lighting
  • gemstone characteristics naturally vary
  • handcrafted jewelry may contain slight variations
  • weights and dimensions may slightly differ

Natural gemstones and diamonds may contain inclusions, growth characteristics, and natural variations which are part of their uniqueness.

Bespoke & Custom Jewelry

Custom and bespoke jewelry orders are created specifically for individual clients.

Once a bespoke design is approved and production begins:

  • cancellations may not be possible
  • deposits may become non-refundable
  • design modifications may incur additional charges

3D CAD renders, sketches, and visualizations are indicative representations and minor variations may occur in the final handcrafted piece.

Pricing & Availability

Prices displayed on the website may change without prior notice.

We reserve the right to:

  • modify pricing
  • discontinue products
  • refuse orders
  • correct pricing errors
  • update product descriptions

Availability of gemstones, diamonds, and custom materials may vary depending on sourcing and market conditions.

Diamond & Gemstone Information

Diamond and gemstone grading may be based on internationally recognized laboratories such as:

  • GIA
  • IGI
  • other recognized certification bodies

However, visual appearance may vary beyond certification grades.

At Traditions, we additionally evaluate:

  • brilliance
  • transparency
  • ratios
  • light performance
  • BGM characteristics
  • polish
  • symmetry
  • fluorescence
  • overall beauty

All gemstone and diamond recommendations are based on professional expertise and individual preferences.

Natural Characteristics

Natural diamonds, gemstones, pearls, emeralds, and colored stones may contain:

  • inclusions
  • internal growth patterns
  • color zoning
  • surface characteristics

These are natural features and are not considered defects.

Orders & Payments

Orders may require:

  • advance payment
  • partial deposits
  • identity verification
  • confirmation prior to production or dispatch

We reserve the right to refuse or cancel orders in cases involving:

  • suspected fraud
  • pricing inaccuracies
  • stock unavailability
  • misuse of services

Shipping & Delivery

Delivery timelines are estimates only and may vary due to:

  • custom production
  • gemstone sourcing
  • courier delays
  • customs clearance
  • international regulations

We are not liable for delays caused by third-party shipping providers, customs authorities, weather, or unforeseen circumstances.

Clients are responsible for any:

  • customs duties
  • import taxes
  • VAT
  • local clearance charges

where applicable.

Returns & Exchanges

Due to the personalized and handcrafted nature of jewelry, certain items may not be eligible for return or exchange, including:

  • bespoke jewelry
  • customized products
  • engraved items
  • resized products
  • made-to-order creations

Return eligibility, if applicable, may require:

  • original condition
  • original packaging
  • no alterations
  • no visible wear or damage

Approved returns must be requested within the specified return period communicated at the time of purchase.

Jewelry Care

Jewelry should be handled and maintained carefully.

We are not responsible for damage resulting from:

  • misuse
  • improper storage
  • accidental impact
  • chemical exposure
  • unauthorized repairs
  • improper cleaning methods

Regular professional inspections are recommended for fine jewelry.

Intellectual Property

All website content including:

  • logos
  • designs
  • text
  • graphics
  • photographs
  • videos
  • jewelry designs
  • branding elements

are the intellectual property of Traditions by Pooja Backliwal unless otherwise stated.

Unauthorized reproduction, copying, distribution, or commercial use is prohibited.

Website Usage

You agree not to:

  • misuse the website
  • attempt unauthorized access
  • upload malicious code
  • interfere with website operations
  • copy content without permission
  • use the website for unlawful purposes

We reserve the right to restrict or terminate access where misuse is identified.

Third-Party Links

This website may contain links to third-party platforms or services.

We are not responsible for:

  • third-party content
  • external policies
  • third-party services
  • external website practices

Users access such platforms at their own discretion.

Limitation Of Liability

To the fullest extent permitted by applicable law, Traditions by Pooja Backliwal shall not be liable for:

  • indirect damages
  • incidental damages
  • loss of profits
  • business interruption
  • delays
  • data loss
  • inaccuracies
  • third-party service failures

Our liability shall not exceed the amount paid for the relevant product or service where applicable.

Privacy

Your use of this website is also governed by our Privacy Policy.
By using this website, you consent to the collection and use of information in accordance with our policies. You can review the Privacy Policy here.

Shipping & Cancellations

For complete information regarding order cancellations, production timelines, shipping procedures, delivery terms, international orders, and shipment-related policies, please review our dedicated policies below.

These policies form an integral part of our Terms & Conditions and are recommended reading before placing an order or commissioning a bespoke creation.

Modifications To Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Continued use of the website constitutes acceptance of any updated terms.

Governing Law

These Terms & Conditions shall be governed in accordance with the laws applicable in Delhi, India.

Any disputes arising from the use of this website or our services shall be subject to the jurisdiction of the appropriate courts in New Delhi, India.

Contact Us

For questions regarding these Terms & Conditions, appointments, or customer support, please contact us through our official contact channels